If your product key isn’t working, try these steps before contacting support:
Check you’re using the correct instructions
Make sure you’re following the activation instructions for your specific product and operating system. You can find full setup guides here.
Confirm the product key matches your product
Double-check that the product key you purchased matches the product you’re trying to activate. For example:
A Windows 10 Home key won’t work for Windows 10 Pro.
You can’t upgrade from Home to Pro using an OEM key.
Still not working?
If everything looks correct and the product key still doesn’t work, use our troubleshooter. Click the button below and fill out the form to get help.