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Fix: Office for Mac Still Asks to Activate After a Successful Activation

If your Microsoft Office license shows as activated on account.microsoft.com but Word, Excel, or other apps still ask you to activate, here's how to fix it via Terminal.

Why This Happens

Sometimes Office for Mac shows your license as activated on account.microsoft.com/services, but Word, Excel, and other Office apps still ask you to activate or sign in. This usually means the Office licensing helper process on your Mac isn't running or doesn't have the right permissions, so the app can't confirm the activation locally even though Microsoft's servers already have it recorded.

Step 1: Reload the Office Licensing Helper

This fixes the issue in most cases without needing to reinstall Office:

  1. Open Terminal (search for it in Spotlight).

  2. Run this command to reload the licensing helper:

    sudo launchctl load -w /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist

  3. Then run this command to fix its permissions:

    sudo chmod 4755 /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper

  4. Restart your Mac.

Both commands will ask for your Mac's administrator password. This is normal since they modify system-level files.

Step 2: Open Office Again

After restarting, open Word or another Office app. It should now recognize the activation without asking you to sign in again.

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