No, we don’t offer support by phone
We understand that some customers prefer speaking to someone over the phone. However, we currently only offer support via chat and email, and there are important reasons for this decision.
Why we don’t offer phone support
1. You get faster and more complete help through chat or email
When you contact us through our chat or email system, your message is visible to our whole support team.
This means the right person can respond faster and more accurately, instead of relying on a single agent on the phone.
We automatically see useful information like your order history and account details based on your email address, so you don’t have to explain everything from scratch.
2. Screenshots and written instructions matter
Many issues are easier to solve with screenshots, step-by-step guides, or links to relevant instructions.
These are difficult or impossible to share over the phone, but simple in chat or email.
3. Lower support costs = better prices for you
Offering only written support helps us keep our operations efficient.
This allows us to offer better pricing on our products and services.