If you’ve booked a remote support session with one of our technicians, you’ll receive a secure session link or an invitation email. Follow the steps below to connect.
Note: Once the remote session ends, Zoho Assist will automatically uninstall from your computer.
Join using a session link
If you’ve received a direct session link via chat or email:
Step 1: Click the session link sent by your technician.
Step 2: Enter your name and click Join Session.
Step 3: A new browser window will open — click Download to get the remote connection file.
Step 4: Locate and double-click ZA_Connect.exe, then click Join to connect to the session.
Join using an email invite
If you’ve received an invitation via email:
Step 1: Open the invitation email from your technician.
Step 2: Click the Join Session button in the email.
Step 3: The session page will open with your name and session ID already filled in. Click Join Session.
Step 4: Click Download on the next page.
Step 5: Double-click ZA_Connect.exe to join the support session.