If you've chosen our Remote Assistance service, this guide will help you prepare for your session with our team of specialists. Let's get you up and running in no time!
What's next after I scheduled a Remote session?
After you have completed your booking, an invitation to the TeamViewer session will be sent to you via email. You can expect to receive this invitation well in advance of your reserved time, but no later than 5 minutes before.
Click the link in the invitation and follow the step-by-step instructions to download Teamviewer and then connect to your remote assistance session.
That is all! Now it's just a matter of waiting for the reserved time.
When it's finally time, a TeamViewer box will appear on your computer screen. It will ask if you want to connect to the session. Give your approval and we are ready to start!
Prepare for your session
Remain attentive to your screen throughout the session.
Ensure your computer is fully charged and your internet connection is stable.
Try to be in an environment where distractions are minimal.
Good to know
You need to have an account available for the software you are installing.
Remote Assistance does not require any phone calls; all conversation takes place via TeamViewer chat.
We will never have access to your login details. Logins to accounts or the like are done on your own.
We will never delete applications, confirm terms, etc., without your approval.
You will need to download TeamViewer, the software that connects a temporary link between computers for remote control.
We cannot provide an approximate duration for the remote assistance; depending on many different factors such as your internet speed or any errors that may occur.
It is important that you are on time. Cancellation must take place 12 hours before the reserved time. No refund will be given for missed cancellations or missed remote assistance sessions.
Please note that remote assistance only covers the installation of the software you ordered from us or other troubleshooting that has been clearly agreed upon. The service does not include help with other computer problems that are not specified in the agreement.
If you have any questions regarding your Remote Assistance session, please contact our support team at [email protected].
We reserve the right to reschedule or change the booked time for remote assistance. If this becomes necessary, we will inform you at least 12 hours before the scheduled time. Please note that we may be delayed to the booked time due to circumstances beyond our control, such as power outages or similar. If such situations arise, we will notify you well in advance or strive to find an alternative solution.